Hi Mark. I have been hunting & shooting with my new muffs and i am very pleased with them.They performed as in the the reviews & they do everything you mentioned.Four of us shot 15 young goats over a three day period, four of which are now in my freezer.
Regards Pat.
I placed my order for the Pro Tac Slim Gold and Custom Storage Bag with Bill McCort over the phone today. Thank you both for everything. It was a real pleasure speaking with Bill and getting his perspective while answering my additional questions. I paid more for it this way, but the time you both spent answering my questions was worth every penny as far as I'm concerned.
I sent 2 emails to 2 different email addresses not knowing which one would get my questions answered. You responded via email yesterday (several times) and Bill responded early this morning. Both of you have gone far beyond what I expected and it is a real comfort knowing that this level of professionalism and support stands behind the product I just purchased. Just from my interactions with both of you, I seriously doubt I will every have a need to use your 5 year warranty. Products from people like you just perform.
I had them shipped 2nd day air and cannot wait to get them. I know I'm slowly becoming my father because deciding which set to buy should not have been this hard. Thanks for the patience.
Sincerely,
Glenn Holladay
Way too often the only time a person bothers to provide feedback is when they are complaining. Well, I want to change that right now!I would like to highly commend Wendy for spending a fair amount of time explaining the different options to me in regards to hearing protection for sporting clays. I do have hearing loss from my military service in artillery long before they knew that decibels caused permanent hearing loss.I am a novice trap shooter and didn't know much about hearing protection until I talked to Wendy. She knows her product well, isvery patient with the likes of me and she is the reason I purchased the Sporting Clay Gold from you directly instead of doing the Internet "look for the lowest price" game.I know I can count on getting the kind of service that I look for in any product I purchase. I'm sure that Wendy is representative of the caliber of person working at Pro Ears.Thanks Wendy - YOU ROCK!! I went with the green!Al BelisleCumberland R
Mr Ricci,
I recently contacted your company with questions regarding the Pro-Ears peoducts. I was referred to Bill McCort to discuss you products etc. Through our conversation he answered my questions, as well as informed me of your range program. I had others involved that passed questions on to me & I got the answers from Bill. I want you aware of how much help Bill was in all this process, from getting the range set up to answering a lot of questions on what Pro-Ears would be the best for our purpose & needs. Being a gun owner himself was a great help. I enjoyed the conversations as well as data he took time to e-mail me. We often hear of the poor customer service, but I wanted you to hear of the excellent service Bill McCort gave to us.
To be blunt, My friends were impressed with the customer service! Now we hope to be as impressed with the hearing protection, and I have no doubt we will be. He deserves some recognition.
Thanks for your time,
Robert Hart
Hi Charlie,
I just wanted to let you know that Shannon is wonderful. She is very knowledgeable, pleasant and helpful. Great customer service!
Thank you,
Michelle Top Gun Supply (440)729-7273 http://www.topgunsupply.com
Awesome... Thanks for taking care of my customer for me!
Most of the time I have to do all of the leg work but you guys just step right in and take care of him!
That is great customer service!
Have a great weekend,
Moe
Once again, many thanks for your help.
For over 15 years I have been associated with a training organization for civilians and law enforcement. The Pro Ears products have been invaluable in allowing me to run a safer event, and help me to communicate with my students. I have used Pro ears hearing protection for over 10 years and on occasion have forgotten I have them on. Your help only underscores the quality of your product and the professionalism you bring to the job.
I have two older pairs and would like know if I can send them back to be repaired if possible. I would plan to use them as loaners and believe they will be a positive sales tool also .
Best regards.
Greetings,
I have a pair of Pro Ears Linear Elites that must be at least 10 years old, or older. Recently, one side just stopped working, and while still usable, I am spoiled and need to get them fixed. Do you want me to use your return system, or since these are so old, handle them in another way?
I am a NRA Instructor, and a state certified CWP Instructor and have been singing the praises of Pro Ears for over a decade. I love good quality gear, and yours is the best!
Respectfully,
Richard Wright
Dear Sirs:
I just received an email from Shannon Plamondon that my headset is on its way back to me via USPS.
Your customer service, follow-up, and genuine interest in my problem is inspiring and greatly appreciated. I will not hesitate to mention this to all of the folks with whom I shoot.
I purchased Pro Ears Gold because it is a superior product. Now I've found the service you provide is equally superior.
Gary Brunelle
Tucson, AZ
Dear Charles Ricci and the Pro Ears Team
I would like to thank you for the Ear Muff Headphones that were given to me at the Muy Grande Ranch Camp 1 this year. I attended a hunt that was sponsored by the Tony Semple Foundation. Tony was really cool. This was a really special time that all of us kids had there. Thanks again for sponsoring this special event it really meant a lot to me. I will use these Muffs a lot.
Thanks Again Megan
To: Pro Ears,
Thank you for the opportunity to test and evaluate your Pro Ears during a recent firing range course where I put your Pro Ears to the test. I must say without a doubt that Pro Ears is the BEST product for hearing protection on the range that I have ever experienced. As a former U.S. Army Combat veteran, active executive protection agent, current NRA Firearms Instructor and Range Safety Officer, I can tell you that I have been on many ranges and have tried many different types of hearing protection. Pro Ears is simply in a class by itself! It offers unequalled performance and comfort at all levels. The built-in integrated electronics offer exceptional performance in filtering out unwanted noises, to include gun fire, while at the same time providing crystal clear voice communications; this feature alone is priceless on the range when it comes to safety. I highly recommend Pro Ears to any serious gun owner, law enforcement officer, military personnel or civilian looking for exceptional hearing protection.
The answer is simple – PRO EARS!
Dr. Leonard C. Holifield, CPS, EPS
President / CEO, International Academy of Executive Protection Agents, LLC.
NRA Certified Firearms Instructor / Range Safety Officer
We were set up near a new bay. The water came rocketing down the hill and the tables ended up sitting in the middle of a river of rain run off. Even though I had the tents set up the rain was coming in sideways and I was standing in 6 inches of water. It all resembled a WW1 trench!!!
Course I was anxiously packing stuff off the tables as fast a possible and trying to get it into the trailer without making anything wetter than it already was. I didn’t discover the tote with the ears had two inches of water in it until the next morning. Other boxes that got damp on the tables were dried out in the truck with the heater on full blast just after the storm!
As for the ones discovered the next day I had to lay them all out in the sun to dry. I don’t believe they will mildew otherwise I’d be asking to buy a bunch on new headbands from you!!!
Bad weather comes with the territory when you’re mobile!!!
Thanks again
Johnathan Bonham
My name is Didier ULYSSE and I’m a 43 years old French police officer working as shooting instructor in Paris. I practice shooting since I’m 15, both with handguns and rifles. At work or during a civilian training, I always pay attention to my ear’s protection. Like every shooter I’ve a protection helmet, but sometime it doesn’t enough, particularly when high calibers “talks” on both of your sides.
With the Pro ears products my ears are very well protected.
On duty, at the range, it’s very important for me to know if a shooter has a problem or a malfunction with his gun, even if I’m watching another one. With the Pro Ears stereo microphones, I can hear if someone is in trouble on my sides, even if some other officers are still shooting!
With the Pro Ears hearing system I know I’m very well protected and I always know what happens around me.
The Pro Tac Gold model I choose is not only a hearing protectors, it’s now an essential item of my duty gears”
On July 15th I placed an order for two sets of the Pro Ears Ultra 33, one for myself and one for my mother. For us it was a test of faith as neither of us had ever tried out a pair of the Pro Ears. I wanted to send you an e-mail and let you know that our test of faith was well worth taking, we are both absolutely thrilled with our Pro Ears.
I had been having problems with the ear protection I had been using not damping the noise (even with foam plugs in the ear) and was in pain when at the range. The big test for my new Pro Ears was sitting through a class where close to 1500 rounds were fired. I was very comfortable the entire time.
As for my mother’s experience, she has found that when she takes her Pro Ears off after shooting, she doesn’t have the muffled “in a well” sound previously experienced with other hearing protection. To quote her, “we are sold on Pro Ears.”
And on a “girly” note, thank you for offering the pink.
Adrienne H.
Thank you for outstanding customer support!
You recently repaired my DSC-1 hearing protection after first patiently attempting to guide me to a solution via telephone. You did all this at no charge to me and even replaced the mic covers while you had the units in house.
You may or may not know, but I use this product as I teach and compete all over the US. It is this type of support that makes it easier for me to recommend Pro-Ears every time I am asked ‘whats the best hearing protection’ for the shooting sports or for tactical applications.
Again,
Thank you and have a great day!
Tom
You have a great site, and I stumble on it looking for a rifle bench rest. When I get my new rifle you can be assure, I will be ordering a bench master rifle rest. Thanks for making it american made.
Michael
I had just about given up on shooting. Seriously. I was a ‘Semi-famous’ gun magazine writer and my young children were starting to shoot with me. Problem was, with traditional ear protection I couldn't hear what they were saying to me, or hear what other shooters and the range officers were saying. Taking them to the range was no longer comfortable. Also, regular ear muffs were not protecting my hearing and they made getting a proper cheek weld on rifles and shotguns nearly impossible. So I basically stopped shooting. I thought electronic muffs were some sort of ‘trick’. That was until I got my set of Pro Ears ‘Gold’. Suddenly the world of shooting opened up to me again. With my Pro Ears ‘Gold’, even on the lowest setting I can carry on normal conversation and hear what's happening around my family and friends at the range. In fact, last Christmas I bought them for all my family and friends! The slim profile models let me shoot Trap and Sporting Clays with confidence. The TAC models protect my hearing from even the biggest boomers I have to test. They are truly the finest hearing protection I have ever used.
Thanks to Pro Ears, my children and I have rediscovered the shooting sports and go to the range at least once a week!
John Fasano
COMBAT TACTICS, GUNS, TACTICAL WEAPONS
Thomas McIntyre in a 'Head to Head' Column for the June 2006 issue of Field & Stream Magazine picked Pro Ears by RidgeLine, inc as the Best Electronic ... www.bowhunting.net/artman/publish/ProEars_1.shtml
Hi Pro Ears
Just recieved a pair of Pqssive Pro Ears - Ultra 33 I ordered a week ago.
They are GREAT supper quiet supper comfortable and the ear seel seems to cover my sunglasses arm without letting any sound in.
Thanks & expect more orders from Mudgee Australia
Bruce Browne
I thought I would share a photo recently taken of our group of hunters. We were at Chincoteague Island, VA, in mid January Sea Duck hunting. As the picture shows, your product is our groups hearing protection preference. We all laughed that we should send this to Pro-Ears, as there is like $1000 worth of product here.
I myself own 2 pairs, one for my wife and one for myself. If you feel like you’d like to say “thanks for supporting us”, let me know. We’ll always take free stuff. J
Keep making a great product.
Happy shooting,
Mike Buesing
Picture details: from left to right. Lee Leathers, Doug Taylor, Mike Buesing (me), Butch Buesing. With a nice mix of Sea ducks.
Spent a couple hours in my tree stand yesterday with the Pro Ears. Quite windy, but it didn't bother the Ears like with other units. They helped me hear two "freezer does" just about the time the 17 degree wind chill was getting to me. Also kept me from being bothered by the shots. Thanks, in no small part to the Ears, I've got a good supply of fresh venison.
Jeff
For nearly a decade we have been using Pro Ears electronic hearing protection for our instructors at our indoor shooting range. We have historically chosen the Pro Ears because of the superior Noise Reduction Rating. Over time we have had a few minor problems with the hearing protection no longer working properly. In the past we have been able to purchase a replacement pair of Pro Ears. However, like many other organizations we are experiencing some financially trying times. When my current pair of Pro Ears was not working properly, I feared we were going to need to investigate an alternative solution.
I contacted Pro Ears to inquire about repair costs for my hearing protection. I learned my electronic ears were still under warranty. Pro Ears provided me with the shipping information and an RMA number. As the conversation with your staff continued, they discovered that we have several pair of hearing protection that were no longer working properly. Ultimately, I was told to ship all four pair of Pro Ears back to them for diagnosis. I was told they would check them out and would contact me to let me know if they could be repaired and how much the repairs would be.
Last week I received a package with four pair of Pro Ears. Two of which had been repaired. The other two pair of electronic ears had been replaced. Then I reviewed the billing invoice. To my surprise all four sets of hearing protection were repaired/replaced at no charge.
I sincerely appreciate your willingness to stand behind your product and repair them despite the expired warranty period. This type of customer service speaks volumes about your company and your products.
Officer Kyle Schmidt
Tempe Police Department
Firearms Training Unit
Just wanted to drop you guys a line and say thanks for repairing my pro-ears promptly. They work great and fit better than ever. Nice job.
I've gone from an uncertified USPSA shooter to my current ranking of Master Class using [Pro-Ears]. Pro Ears gives me unlimited advantages on my reaction time to the start signal. They helped me improve my draw from 1.20 seconds to .95 seconds. I love my Pro-Ears.