Warranty Information General Warranty Information If you suspect that your Pro Ears electronic hearing protection are malfunctioning please first review the troubleshooting section in your Owner's Guide or on-line. If needed, contact our Customer Service Department at
support@pro-ears.com or 1-800-891-3660.
All PRO-EARS Gold Series models carry a full Five (5) Year Warranty on the electronics and One (1) Year on other materials and workmanship. The Pro Series models carry a full Three (3) Year Warranty on the electronics and One (1) Year on other materials and workmanship . They Ultra Series models carry a One (1) Year warranty on applicable materials and workmanship.
ITEMS EXCLUDED FROM THE WARRANTY include: ear cup grommets, microphone covers, foam battery covers, volume control knobs, batteries, battery terminals and ear cushions.
Not only do we offer the highest quality products and back them with the industry's longest, most inclusive Warranty, if you should need to return your PRO EARS for any reason, we make it easy. All you have to do is simply call ahead and obtain an RMA (Return Merchandise Authorization) number that must be printed on the outside of the package. It's possible however, that our technicians can solve the problem over the phone. If not, you will be given instructions on how to return your unit. Because of our high quality and low return rate, repairs usually have a turnaround time of less than 72 hours. It may be possible to resolve your issue by visiting our
Troubleshooting or
FAQ sections on-line.
For products purchased outside of the United States return defective product to your dealer or place of purchase.
For full warranty information, please go to Gold Series Warranty or Pro Series Warranty or Ultra Series Warranty.
GOLD SERIES - 5 YEAR LIMITED WARRANTY All PRO-EARS Gold Series models carry a full Five (5) Year Warranty on the electronics and One (1) Year on other materials and workmanship from the date of purchase. Items covered by the Five Year Warranty include circuit board, microphone, potentiometer and ear cups.
To be valid, The Warranty Card or On-Line Registration must be filled out and sent to Pro-Ears Customer Service with a copy of a dated sales receipt within thirty (30) days of purchase. Should you forget to send in the Warranty card and proof of purchase, you will be required to show proof of purchase prior to any warranty repair. We recommend that you do this now while you have your receipt.
For the first three (3) months from date of purchase, Pro-Ears will repair or replace the unit or defective part at no charge. For the remaining warranty period you will be required to return the item with $29.95 check or money order for handling, processing, packaging, shipping & labor. There may be additional charges for non-warranted items. If you have not completed the
Warranty Registration process within 30 days of purchase, please include a copy of your dated sales receipt showing the dealer's name, product and purchase price. We will either repair or replace the item in accordance with the Pro-Ears Repairs Terms and Conditions and will then return postpaid. This Warranty is limited to the original purchaser only.
ITEMS NOT COVERED BY THE WARRANTY INCLUDE: ear cup grommets, sealing rings, microphone covers, foam battery covers, volume control knobs, batteries, battery terminals. The warranty does not cover corrosion damage caused by dead or weak batteries, damage caused by dropping, water, normal wear, intentional or unintentional damage, loss or breakage caused by abuse, misuse or accident. The warranty is void if your unit has been altered or unauthorized service work has been attempted. All Pro Ears electronic protectors require N size 1.5 volt batteries. Using any other size voids this warranty.
For service under this Warranty, you must first call for an RMA (Return Merchandise Authorization) number. Explain to the Customer Service Representative exactly what the symptoms are. We may be able to correct the problem over the phone without a return.
If it is necessary,
return the defective unit postpaid, with the RMA number on the outside of the box. In most cases, the product will be repaired or replaced and shipped back to you within three working days. Please provide as much detail as possible regarding the problem you are experiencing. Also provide return shipping and contact information. Warranty repairs will be returned to you via ground transportation. The entire unit,
including batteries , must be returned for proper evaluation. Do not return only the non-functioning part.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING FROM THE USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED. THIS WARRANTY SUPERCEDES ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED WITH THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty give you specific legal rights, and you may have other rights which vary from state to state.
NOTE: Soft Foam Sealing Rings and Inner Foam components are designed for maximum comfort and efficiency. Due to this highly specialized material, they require greater care. It is recommended that these items be replaced every 6 to 15 months depending on use and climate. These items are available in our Maintenance Replacement Kit and may be purchased at your local PRO EARS retailer, or call: 1-800-891-3660. For Warranty Questions call:
1-231-421-3810 or
Contact Us. For all Warranty Repairs, ship postpaid to:
Pro-Ears - Service Department 484 W Welch Ct. Traverse City, MI 49686 DOWNLOAD THE Gold Series Five-Year Warranty IN PDF FORMAT.
PRO SERIES - 3 YEAR LIMITED WARRANTY All PRO-EARS Pro Series models carry a full Three (3) Year Warranty on the electronics and One (1) Year on other materials and workmanship from the date of purchase. Items covered by the Three Year Warranty include circuit board, microphone, potentiometer and ear cups.
To be valid, The Warranty Card or On-Line Registration must be filled out and sent to Pro-Ears Customer Service with a copy of a dated sales receipt within thirty (30) days of purchase. Should you forget to send in the Warranty card and proof of purchase, you will be required to show proof of purchase prior to any warranty repair. We recommend that you do this now while you have your receipt.
For the first three (3) months from date of purchase, Pro-Ears will repair or replace the unit or defective part at no charge. For the remaining warranty period you will be required to return the item with $29.95 check or money order for handling, processing, packaging, shipping & labor. There may be additional charges for non-warranted items. If you have not completed the
Warranty Registration process within 30 days of purchase, please include a copy of your dated sales receipt showing the dealer's name, product and purchase price. We will either repair or replace the item in accordance with the Pro-Ears Repairs Terms and Conditions and will then return postpaid. This Warranty is limited to the original purchaser only.
ITEMS NOT COVERED BY THE WARRANTY INCLUDE: ear cup grommets, sealing rings, microphone covers, foam battery covers, volume control knobs, batteries, battery terminals. The warranty does not cover corrosion damage caused by dead or weak batteries, damage caused by dropping, water, normal wear, intentional or unintentional damage, loss or breakage caused by abuse, misuse or accident. The warranty is void if your unit has been altered or unauthorized service work has been attempted. All Pro Ears electronic protectors require N size 1.5 volt batteries. Using any other size voids this warranty.
For service under this Warranty, you must first call for an RMA (Return Merchandise Authorization) number. Explain to the Customer Service Representative exactly what the symptoms are. We may be able to correct the problem over the phone without a return.
If it is necessary,
return the defective unit postpaid, with the RMA number on the outside of the box. In most cases, the product will be repaired or replaced and shipped back to you within three working days. Please provide as much detail as possible regarding the problem you are experiencing. Also provide return shipping and contact information. Warranty repairs will be returned to you via ground transportation. The entire unit,
including batteries , must be returned for proper evaluation. Do not return only the non-functioning part.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING FROM THE USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED. THIS WARRANTY SUPERCEDES ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED WITH THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty give you specific legal rights, and you may have other rights which vary from state to state.
NOTE: Soft Foam Sealing Rings and Inner Foam components are designed for maximum comfort and efficiency. Due to this highly specialized material, they require greater care. It is recommended that these items be replaced every 6 to 15 months depending on use and climate. These items are available in our Maintenance Replacement Kit and may be purchased at your local PRO EARS retailer, or call: 1-800-891-3660. For Warranty Questions call:
1-231-421-3810 or
Contact Us. For all Warranty Repairs, ship postpaid to:
Pro-Ears - Service Department 484 W Welch CT. Traverse City, MI 49686 DOWNLOAD THE PRO SERIES 3 YEAR LIMITED WARRANTY IN PDF FORMAT.
ULTRA SERIES - 1 YEAR LIMITED WARRANTY All PRO-EARS Ultra Series models carry a full One (1) Year Warranty on materials and workmanship from the date of purchase. To be valid,
The Warranty Card or On-Line Registration must be filled out and sent to Pro-Ears Customer Service with a copy of a dated sales receipt within thirty (30) days of purchase. Should you forget to send in the Warranty card and proof of purchase, you will be required to show proof of purchase prior to any warranty repair. We recommend that you do this now while you have your receipt.
For the first three (3) months from date of purchase, Pro-Ears will repair or replace the unit or defective part at no charge. For the remaining warranty period you will be required to return the item with $ 9.95 check or money order for handling, processing, packaging, shipping & labor. There may be additional charges for non-warranted items. If you have not completed the
Warranty Registration process within 30 days of purchase, please include a copy of your dated sales receipt showing the dealer's name, product and purchase price. We will either repair or replace the item in accordance with the Pro-Ears Repairs Terms and Conditions and will then return postpaid. This Warranty is limited to the original purchaser only.
ITEMS NOT COVERED BY THE WARRANTY INCLUDE: ear cup grommets and sealing rings. The warranty does not cover damage caused by dropping, water, normal wear, intentional or unintentional damage, loss or breakage caused by abuse, misuse or accident. The warranty is void if your unit has been altered or unauthorized service work has been attempted.
For service under this Warranty, you must first call for an RMA (Return Merchandise Authorization) number. Explain to the Customer Service Representative the defect. We may be able to correct the problem over the phone without a return.
If it is necessary,
return the defective unit postpaid, with the RMA number on the outside of the box. In most cases, the product will be repaired or replaced and shipped back to you within three working days. Please provide as much detail as possible regarding the problem you are experiencing. Also provide return shipping and contact information. Warranty repairs will be returned to you via ground transportation. The entire unit must be returned for proper evaluation. Do not return only the non-functioning part.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING FROM THE USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED. THIS WARRANTY SUPERCEDES ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED WITH THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty give you specific legal rights, and you may have other rights which vary from state to state.
NOTE: Soft Foam Sealing Rings and Inner Foam components are designed for maximum comfort and efficiency. Due to this highly specialized material, they require greater care. It is recommended that these items be replaced every 6 to 15 months depending on use and climate. These items are available in our Maintenance Replacement Kit and may be purchased at your local PRO EARS retailer, or call: 1-800-891-3660. For Warranty Questions call:
1-231-421-3810 or
Contact Us. For all Warranty Repairs, ship postpaid to:
Pro-Ears - Service Department 484 W Welch Ct. Traverse City, MI 49686 DOWNLOAD THE ULTRA SERIES 1 YEAR LIMITED WARRANTY IN PDF FORMAT.